• Doctor
  • GP practice

OHP-The Meadows Medical Practice

Overall: Good read more about inspection ratings

Turnpike Meadow, Clun, Craven Arms, Shropshire, SY7 8HZ (01547) 528330

Provided and run by:
Our Health Partnership

Important: The provider of this service changed. See old profile

Latest inspection summary

On this page

Our current view of the service

Good

Updated 29 February 2024

We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at The Meadows Medical Practice on the 7 March 2024. Overall, the practice is rated as good overall and the key question responsive continues to be rated as providing a good service. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. At this assessment we found: People can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. Physical premises and equipment are accessible. People are given support to overcome barriers to ensure equal access. The leaders understood the challenges to patient access and responded to patient needs.

People's experience of the service

Updated 29 February 2024

The GP patient survey data regarding access showed a significant positive variation regarding access to the practice by phone and a trending towards positive variation with the appointment type offered. The remaining 2 indicators were considered positive variation to the England average with the GP practice appointment time and the overall experience of making an appointment. CQC received positive feedback from 146 patients via Give Feedback on Care at the point of the practice last inspection in July 2019. The practice continued to review GP patient survey data including identifying trends over time and had taken action to make further improvements.