APDA Homecare c/o Daycare and Development Centre

Updated 8 March 2024

Assessment activity started on 16 April 2024 and ended on 26 April 2024. APDA - Asian People’s Disability Alliance is a domiciliary care agency registered to provide personal care to people in their homes. The service provides support to people of all ages and abilities. The service provided support to 24 people, 6 of whom received personal care. CQC only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. We looked at 14 quality statements: Safeguarding; Involving people to manage risks; Safe and effective staffing; Medicines optimisation; How staff, teams and services work together; Independence, choice and control; Equity in experiences and outcomes; Governance, management, and sustainability; Learning, improvement, and innovation; Capable, compassionate and inclusive leaders; Shared direction and culture; Freedom to speak up; Workforce equality, diversity, and inclusion and Partnerships and communities. The last rating for this service was good. Following this assessment, the service continues to be good. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The manager was not registered with the CQC at the time of the assessment. However, they had submitted an application to the CQC to register and this was in progress. As part of this assessment, we spoke with 1 person who received care and 4 family members. We also spoke with the manager, nominated individual, who was the director and 4 care staff.

Updated 8 March 2024

People and family members spoke positively about care staff and the service. They told us care staff were kind, helpful and considerate. People felt safe and comfortable in the presence of care staff and had good relationships with them. The service was able to demonstrate how they were meeting the underpinning principles of right support, right care and right culture. Right Support Systems were in place to help protect people from the risk of harm. A person-centred approach was taken to the management of risks. Staff were recruited safely and trained appropriately to ensure they were competent for their role. Appropriate medicines management and administration processes were in place. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Right Care Care and support were planned and delivered in a way that ensured people’s safety and welfare. Staff understood and responded to people’s individual needs. People received care and support from the same staff team so that they were supported by staff who knew them well, understood their needs and considered their preferences. People’s care and support plans reflected their range of needs, and this promoted their wellbeing. Right culture There was a culture which put people and their needs at the forefront of the service. Staff felt valued and well supported. They told us morale at the service was positive. Governance systems were in place to help ensure aspects of the service and quality of care provided were continuously assessed and monitored. Management carried out quality checks and made improvements where necessary.