Background to this inspection
Updated
20 November 2018
Dr Gurmeet Singh is the registered provider. Who is registered with the Care Quality Commission (the Commission) to provide the regulated activities of: diagnostic and screening procedures; treatment of disease, disorder or injury; maternity and midwifery services; surgical procedures and family planning.
The practice operates from a detached house at:-
Lynwood Medical Centre
2A-6 Lynwood DriveRomfordEssexRM5 3QL
Lynwood Medical Centre provides a service for 12,000 patients as part of the personal medical services (PMS) contract with NHS Havering Clinical Commissioning Group (CCG) on behalf of NHS England.
Lynwood Medical Centre catchment area is classed as within the sixth less deprived areas in England. (1 = Most deprived 10= Least deprived). The practice population is similar to that of others in the area and the Havering CCG, over 50% of the practice population are registered as having a long-standing health condition.
The practice team at the surgery is made up of the provider and eight salaried GPs (three male and six female). They are supported by a advanced nurse practitioner, a nurse, practice manager and administration/reception staff. The practice nurse and advanced nurse practitioner work part-time.
The practice opening hours are Monday to Friday 8am to 12:30pm and 2pm to 6:30pm. With the exception of Thursday when it is open until 8.30pm.
When the practice is closed for medical attention that cannot wait until the surgery is open patients could contact the GP access service on 020 3770 1888 Monday to Friday between 2pm and 9pm and weekends and bank holidays between 9am and 5pm. Out of these hours patients were advised to contact NHS 111.
Updated
20 November 2018
This practice is rated as Good overall. (This is the practice first inspection following a change of registration.)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Lynwood Medical Centre on 10 October 2018. The inspection was planned to check whether the provider continues to meet the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice had systems in place to keep patients safe and safeguarded from abuse.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Staff had received the appropriate training for their roles.
The practice organised and delivered services to meet patients’ needs. It took account of patients’ needs and preferences.
The areas where the provider should
- Have a system in place to provide assurances of the clinical practice of the advanced nurse practitioners.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.