Woodville House

Updated 30 October 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC's response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 15 October 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 30 October 2020

About the service

Woodville House is a care home that provides accommodation and personal care. The home is spread over three floors with communal areas on the ground floor and bedrooms on the second and third floor with lift and stairlift access. The service can support up to 16 people. When we inspected the service there were 14 people living at the home, some of whom had dementia.

People’s experience of using this service

People felt safe at the home and were comfortable around staff supporting them. There were enough staff with the appropriate skills and knowledge to provide safe and effective care. Risks to people’s health were identified and staff understood their role in keeping people safe and minimising risk. Medicines were stored, administered and ordered correctly.

People’s care included an assessment of their needs and abilities and guided staff on how to support people effectively. Staff received regular training to keep their skills and knowledge up to date. People’s nutritional needs were met, and staff supported people to eat and drink well. Staff worked with community health and social care professionals to ensure people’s health needs were monitored and addressed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with warmth and respect and generated a cheerful atmosphere through their approach to working with people. Staff were attentive of people’s needs and promoted their privacy and dignity.

People received personalised care by staff who knew them well. The registered manager valued people's right to engage in activities that were diverse, varied, meaningful and responsive to their enjoyment. Staff worked with other healthcare professionals to support people to remain at Woodville House at the end of their life if they wished to do so.

There was a positive culture in the service and both people and staff said they would recommend the service to others. The registered manager had quality assurance systems and processes in place to enable them to monitor the quality and safety of people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update.

The last rating for this service was good (published 2 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.