Archived: Resource Centre and Respite Service

Updated 14 July 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection team consisted of one inspector. We visited Resource Centre and Respite Service on 12 May 2015. During the course of the inspection we observed the care of one person using the service; spoke with their relatives and three professionals involved in their care. We also spoke with staff and the registered manager. We examined a range of records which related to people’s care and the running of the home. These included: care records, staff records, audits and various policies and procedures that related to the management of the service.

We were not able to speak with people using the service because they had limited speech. As a result, we used the Short Observational Framework for Inspection (SOFI) SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Before our inspection we reviewed the information that we held about the service. This included notifications and other information that that we had received from the service.

Updated 14 July 2015

This inspection took place on 12 May 2015 and was announced. We gave the provider two days’ notice of our inspection as we needed to make sure that someone was at the office. The service was last inspected in May 2013 and was found to be fully compliant with all the regulations we checked at that time.

Resource Centre and Respite Service is a care home that is registered to accommodate up to three adults who may have learning disabilities, autism or mental health needs. The location was also used as a day centre and also provided an outreach service. This inspection was focussed on the respite component of the service. At the time of our visit, the service was providing respite care for one person. The registered manager told us the service was working to get more people to use the service. Respite care is the provision of short-term accommodation in a facility outside the home. This provides temporary relief to those who are caring for family members, who might otherwise require permanent placement in a facility outside the home.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had not made an application under the Mental Capacity Act Deprivation of Liberty Safeguards for one person. However, the provider immediately applied for a DoLS authorisation for this person, when we highlighted this.

There were procedures in place for ensuring any concerns regarding care and safety of people using the service were appropriately responded to. Staff understood the procedures they needed to follow to ensure people were safe. They were able to describe the different ways people might experience abuse and the steps to take if they were concerned that abuse had taken place.

Staff had the skills and knowledge to support people who used the service. There were enough staff available at the service. Staff told us that the training was comprehensive and provided them with the knowledge, information and skills they needed to look after people who used the service.

People using the service were supported to eat healthy foods. Care plans included information about supporting people to eat a healthy diet.

We saw people receiving care were treated with dignity and respect. Staff understood the need to protect the people’s privacy and dignity. They understood and were aware of how to respond to people’s religious and cultural needs.

The service carried out assessments of the people’s needs to determine if they could be met by the service before they commenced providing care. This was to ensure the service was appropriate and could meet their needs.

There was a system to assure the quality of service they provided. We saw that the service was regularly reviewed. Prompt action had been taken to improve the service where shortfalls had been identified.