Background to this inspection
Updated
16 April 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was completed by one inspector.
Service and service type: Birmingham Business Park provides a domiciliary care service for people living in their own home.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
We gave the service 48 hours' notice of the inspection visit because we needed to be sure that the registered manager and office staff would be available.
Inspection site visit activity started on 27 February 2019 and ended on 13 March 2019. We visited the office location on 27 February 2019 to see the registered manager and to review care records and policies and procedures. Phone calls to staff and the person’s relative took place on the 4 and 13 March 2019.
What we did: We reviewed the information we had received about the service since the last inspection. The provider had completed a provider information return (PIR). Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We looked at one person’s care records including medicines administration records (MAR) and daily notes. We reviewed one staff file and checked recruitment, training and supervision records. We looked at records of accidents, incidents, complaints and compliments and reviewed audits, quality assurance reports and surveys.
We spoke with the registered manager, one member of staff and one person’s relative.
Updated
16 April 2019
About the service: Birmingham Business Park provides care and support for people living in their own home. The service was registered to provide support to people living with dementia, older people, people with a physical disability and younger adults. At the time of the inspection Birmingham Business park was providing 24-hour live-in support for one person.
People’s experience of using this service: There was a safe system in place to manage medicines. Risks were assessed and action taken to reduce the risk of harm. The provider ensured suitable staff were employed by undertaking appropriate checks.
Staff had access to regular training and felt they had a good level of support from the registered manager. that support was provided with eating and drinking and access to health care services was sought if there were any changes in the person’s condition. Staff supported the person to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
The person’s relative spoke positively about the support their family member received from staff. Staff promoted privacy and dignity and supported the person to maintain their independence.
Staff provided person-centred support based on the person’s assessed needs and preferences. Wherever possible people were involved in decisions about their care. Clear complaints procedures were in place and any concerns were investigated in line with this.
Staff spoke positively about the registered manager. Systems were in place to ensure the voices of people, relatives and staff were heard. The provider worked flexibly and in co-operation with other stakeholders such as the local authority and other professionals to promote people’s health and wellbeing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This was the service’s first inspection since registration with CQC.
Why we inspected: This inspection was a scheduled inspection carried out in line with our inspection programme timescales.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.