We carried out a review of the data available to us about Time To Shine on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Time To Shine, you can give feedback on this service.
Time to Shine is a domiciliary care agency providing supported living to people living in shared housing. At the time of inspection there were three people living together in one house, receiving personal care.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People’s experience of using this service and what we found
There was a registered manager at the service, they had been registered since June 2016. The registered manager promoted a positive culture where people were supported to explore their choices and build on their abilities. Staff were committed to improving the quality of people’s lives.
Staff supported people to stay safe and understood their roles and responsibilities to safeguard people from the risk of harm.
People’s risks were assessed at regular intervals or as their needs changed. Care plans informed staff how to provide care that mitigated these known risks. People’s medicines were managed in a safe way.
People were actively supported to live a healthy lifestyle. People’s health and well-being had been improved by the vigilance and actions of staff and the management team.
People received care from staff they knew. Staff had a good understanding of people's needs, choices and preferences. People were supported to explore the world through sensory play. People’s privacy and dignity were protected and promoted. Staff gained people's consent before providing personal care.
People with a disability or sensory loss had access to information in a form that met their individual needs and preferences.
People were encouraged to explore their abilities and gain new skills to be more independent.
People were supported to express themselves, their views were acknowledged and acted upon. There was a complaints system in place and relatives were confident that any complaints would be responded to appropriately.
Staff were recruited using safe recruitment practices. Staff received training and support to enable them to meet people’s needs and carry out their roles.
The management team continually monitored the quality of the service, identifying issues and making changes to improve the care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 June 2016 and this is the first inspection.
Why we inspected
This was a planned inspection based on registration. Although the provider had been registered with CQC since June 2016, there were periods of time where they were not providing personal care. The provider commenced providing personal care in March 2019.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.