Cared4Leeds

Updated 20 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 5 October and was announced. We gave the service 24 hours’ notice of the inspection visit because the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity started on 5 October 2018 and ended on the same day. It included speaking with people and their relatives in their own homes during the morning. In the afternoon we visited the office to see the manager and office staff; and to review care records and policies and procedures.

The inspection was carried out by one adult social care inspector. Prior to the inspection we reviewed all the information we held about the service including notifications they had sent to CQC. Statutory notifications are a legal requirement and give CQC information about important events that have taken place at the service. We used the information the provider sent us in the Provider Information Return (PIR). This is information we require providers to send us at least once annually, to give us some key information about the service, what the service does well and what improvements they plan to make.

During the inspection, we visited people at home and spoke with three people who used the service, two relatives and two care workers When we returned to the office we spoke with two directors, one of which was the registered manager.

We inspected records that were kept there with people’s permission. We reviewed three people’s care plans including risk assessments and medicine administration records (MARs), We looked at four staff recruitment files, supervision and training records. We also looked at records associated with the running of the service such as meeting minutes, policies and procedures.

Updated 20 November 2018

The inspection took place on 5 October 2018 and was announced.

Cared4Leeds is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to younger adults and older people who may be living with dementia, have a learning disability, a mental health condition, physical disability or sensory impairment. There were 11 people receiving a service on the day we inspected.

Not everyone using Cared4Leeds receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager employed by the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of harm.The provider followed robust recruitment processes. Staff had been trained in safeguarding adults and knew what to do if they suspected or observed abuse.

Risks to people had been identified and there was information about how to address these risks..Personal protective equipment such as gloves, pinafores and shoe covers was provided for staff in order to prevent the spread of infection. Medicines were managed safely.

Care plans were person centred and detailed and were reviewed regularly. Staff were aware of people's communication needs.

Staff provided nutrition for people where that was part of their care plan. Where necessary healthcare was accessed for people or people enable to attend appointments.

Staff had been trained in subjects relevant to people's needs. and were supported through regular supervision. Staff were caring and compassionate. People and their relatives were involved in planning people's care.

There was an effective quality monitoring system in place. Audits had been completed and feedback sought. The provider had a complaints policy and procedure and people knew how to make a complaint.

The provider was compliant with data protection legislation.