8 April 2013
During a routine inspection
People told us they had enough information to make a decision about their treatment. They said they were given treatment options and were able to make informed decisions on what treatment they received.
We were told that the dentist fully explained any treatment being offered. People said there was clear information about the cost of the different treatments on offer.
We were told that the staff were professional at all times. People said that appointments were flexible to meet their needs.
People told us they were able to ask any questions and that staff explained things clearly. We were told that they felt safe and that the dentist and staff made them feel at ease.
People we spoke with told us that they had no concerns about the cleanliness and hygiene at the service they said the premises were always clean and fresh.
People knew how to make a complaint if they had any problems with the service.