Background to this inspection
Updated
11 January 2024
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by 1 inspector.
Service and service type
This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support.
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced. We gave the service 24 hours' notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us. Inspection activity started on 13 December 2023 and ended on 14 December 2023.
What we did before the inspection
We reviewed information we held about the service. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.
During the inspection
We spoke about Park View with 3 people, 3 staff and 2 members of the management team. We walked around the building to carry out a visual check. We did this to ensure Park View was clean, hygienic and a safe place for people to live. We looked at records related to the management of the service. We checked care and medication records, staffing and recruitment files and quality and leadership oversight systems.
Updated
11 January 2024
About the service
Park View is an extra care housing service supporting people with a range of conditions. People using the service lived in a single house in multi-occupation shared by eight individuals at the time of our inspection.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager retained good oversight and ensured staff were trained to manage people’s medicines safely. The registered manager ensured staffing levels consistently met people’s needs and gave each person the time and support they required. One person said, "It’s safe here. The staff understand how important that is to us."
Right Care:
The registered manager and staff developed care plans with individuals in a person-centred approach to achieving their goals. People told us they were consulted about their care and staff excelled at supporting them. Support planning put people at the centre of their care because it focused on optimising their skills and independence, as well as making risky decisions safely. One person said, "Oh I love it here, the staff go way above and beyond to make sure we are happy and safe. They keep you going and always have a smile."
Right Culture:
The registered manager created a calm, open and inclusive ethos for people to live in. People confirmed the management team engaged with them in the ongoing improvement of the home. One person stated, “We have lots of meetings to check we have everything we need. They ask us what we want to do, whether we want to get involved in the cooking and what we want to eat.” There was good use of positive language and staff engaged with people in a respectful, non-patronising manner. A staff member explained, “We get to really know them. Some people can’t communicate in the usual ways, so we adapt to show we are listening.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 21 October 2017).
Why we inspected
This was a planned inspection based on the service’s registration date.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.