We carried out a review of the data available to us about Right at Home Stockport & Didsbury on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Stockport & Didsbury, you can give feedback on this service.
Right at Home Stockport and Didsbury is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 34 people receiving personal care.
People’s experience of using this service and what we found
Care plans were comprehensive, detailed and contemporaneous which detailed people’s current care needs and included how to safely manage any identified risks. Medicines were managed safely by trained staff. There was a safeguarding policy in place and staff knew how to identify and report any concerns. Safe recruitment checks were in place.
Staff underwent a comprehensive induction and received a wide-ranging programme of training and competency checks. People were supported to access healthcare and the service ensured appropriate and timely referrals were made to other agencies and professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received compassionate care from kind and caring staff. Staff talked about people in a kind and respectful manner and were passionate about providing good care. People were treated with dignity and respect.
Care information available to staff was detailed and very explanatory for staff to know people’s care needs. Any changes were reviewed and updated to ensure plans reflected current need. Staff were aware of people’s needs and their individual preferences for care. People received good end of life care from trained and compassionate staff who worked closely with other health professionals.
The registered manager had good links with other organisations and community groups. They worked closely with the local college to provide care apprenticeships. Management systems, such as audits and quality assurance, were actively used to monitor and continuously improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 16 March 2019).
Why we inspected
The inspection was prompted in part due to concerns received about visiting times and durations. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Right at Home Stockport and Didsbury on our website at www.cqc.org.uk.
This service is a domiciliary care agency that provides support to people in their own homes. It provides a service to younger and older adults, people with physical disabilities, sensory impairments, mental health needs, learning disabilities or dementia. The provider has one domiciliary care agency within their registration. The service's office is based in Stockport, and personal care is provided to people in surrounding areas. At the time of the inspection it was providing a service to 34 people, and 24 of the people were receiving personal care.
People’s experience of using this service:
The service had received many compliments from people who used the service and their relatives. One compliment stated, “We changed to Right at Home. It is the best decision I have made.” Another compliment stated, “The quality of the service they provide is excellent. The service is delivered with care, kindness and empathy. Right at Home Stockport always go the extra mile and I rate them very highly indeed.”
Medicines systems were organised and people were receiving their medicines when they should. The service was following safe protocols for the administration of medicines.
People were supported to understand how to keep safe and to raise concerns when abuse occurred.
People we spoke with felt staff managed their needs well. One person said, “I feel safe in their hands.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The service worked closely with people’s social workers to ensure people’s needs were met, and professionals spoke positively about the service. One professional we spoke with told us, “I have had nothing but positive experiences whilst working closely with Right at Home.”
Risk assessments were linked to people's support needs. These explained the actions staff should take to promote people's safety and ensure their needs were met appropriately.
Although the service identified risks and managed them, we found one person’s assessment was not clear about what information staff needed to provide support. We recommend that the service reviews what information they have when family are partially responsible for the care of people. The registered manager followed this up imminently.
People told us staff were kind, courteous and sensitive. One person said, “Staff are exceptionally caring and kind”.
Relatives we spoke with also spoke positively about the staff. One relative told us, “Staff are caring and kind towards mum. I think that is important, they are coming into mum’s house and I feel like sometimes it is a friend who has come to visit, which is nice.”
The service used an electronic record system, which meant updates to people’s needs were quickly identified and actioned. Live links to mobile devices ensured people, staff, family and some social care professionals could access information at any time. One relative commented, “I have the [name of electronic record system] and it is brilliant. I can keep up to date and see mum’s progress, especially when I am on holiday. It is very reassuring.”
The service was well led. The registered manager promoted best practice in person centred care. There was a clear culture based on achieving positive outcomes for people. The provider organisation was central to supporting the registered manager to establish and promote best practice principles. The registered manager received regular support and supervision from the wider management team and had access to a support network which was flexible and responsive.
Staff told us they were clear what standards were expected of them and were committed to achieving them.
The service met the characteristics of Good in all areas; more information is in the full report.
Rating at last inspection:
This is the service’s first inspection.
Why we inspected:
This was a planned inspection of the service since it was newly registered in November 2017.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner. We will follow up on our recommendations at the next scheduled inspection.