Updated 17 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was conducted by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type:
Platinum Care At Home Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service three working days’ notice of the inspection site visit because we needed to be sure that key staff would be available in the office.
Inspection site visit activity started on 27 March 2019 and ended on 1 April 2019. We visited the office location on 27 March 2019 and 1 April 2019 to see the registered manager and office staff; and to review care records, staff files, policies and procedures.
What we did:
Before the inspection we reviewed information we held about the service, including notifications. Notifications are information about specific important events the service is legally required to send to us. We also considered information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once a year to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection, we gathered information from:
• Telephone interviews with 11 people and three relatives
• Visiting and speaking with three people and two relatives in their own homes
• Speaking with the registered manager, the office manager, the recruitment manager, the care coordinator, three team leaders, a trainer, and 11 care workers.
• Six people’s care files
• Five staff files
• Records of accidents, incidents and complaints, audits and quality assurance reports