We carried out a review of the data available to us about Parkview Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Parkview Practice, you can give feedback on this service.
We carried out an announced inspection at Parkview Practice on 29 July 2021. Overall, the practice is rated as Good.
Set out the ratings for each key question
Safe - Good
Effective - Good
Well-led - Good
Following our previous inspection on 11 and 19 March 21019 the practice was rated Requires Improvement overall and for the key questions Safe, Effective and Well-led. The key questions Caring and Responsive were rated Good.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Parkview Practice on our website at www.cqc.org.uk
This inspection was a focused inspection on the key questions Safe, Effective and Well-led. It was also carried out to follow-up on breaches of Regulation 12 Safe care and treatment and Regulation 17 Good governance.
How we carried out the inspection
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
Our findings
We based our judgement of the quality of care at this service on a combination of:
We have rated this practice as Good overall and good for all population groups except for working age people (including those recently retired and students) which we have rated Requires Improvement.
We found that:
Whilst we found no breaches of regulations, the provider should:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We carried out an announced comprehensive inspection at Parkview Practice on 11 and 19 March 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
•What we found when we inspected
•Information from our ongoing monitoring of data about services and
•Information from the provider, patients, the public and other organisations.
We have rated this practice as requires improvement overall.
We rated the practice as requires improvement for providing safe services because:
•The practice did not have clear systems and processes to keep patients safe.
•Receptionists had not been given guidance on identifying deteriorating or acutely unwell patients.
•The practice did not learn and make improvements when things went wrong.
We rated the practice as requires improvement for providing effective services because:
•The practice was unable to show that staff had the skills, knowledge and experience to carry out their roles.
•Some performance data was significantly below local and national averages.
We rated the practice as requires improvement for providing well-led services because:
•The practice did not have clear and effective processes for managing risks, issues and performance.
•We saw limited evidence of systems and processes for learning, continuous improvement and innovation.
We rated the practice as good for providing caring and responsive services because:
•Staff dealt with patients with kindness and respect and involved them in decisions about their care.
•The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
The areas where the provider must make improvements are:
•Ensure that care and treatment is provided in a safe way.
•Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
(Please see the specific details on action required at the end of this report).
The areas where the provider should make improvements are:
•Implement a systematic programme of clinical audit to measure and improve patient outcomes.
•Improve the identification of carers to enable this group of patients to access the care and support they need.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We carried out an announced comprehensive inspection at Parkview Practice (formerly known as Parkview Centre for Health & Wellbeing: Dr Canisius & Dr Hasan) on 10 February 2016. The overall rating for the practice was requires improvement. The practice was rated good for providing caring and responsive services and requires improvement for providing safe, effective and well-led services. This was specifically in relation to some aspects of risk management, quality monitoring and governance arrangements.
The full comprehensive report on the 10 February 2016 inspection can be found by selecting the ‘all reports’ link for Parkview Centre for Health & Wellbeing: Dr Canisius & Dr Hasan on our website at www.cqc.org.uk.
An announced comprehensive inspection was undertaken on 31 October 2017. Overall the practice is now rated as good
Our key findings were as follows:
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
Review the effectiveness of the arrangements for responding to medical emergencies as a collective with the other co-located practices in Parkview Centre for Health.
Chief Inspector of General Practice