We carried out a review of the data available to us about Castleview Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Castleview Care Home, you can give feedback on this service.
People’s experience of using this service: People living at the home benefited from a service that was exceptionally responsive to their needs and extremely well managed. There was a truly holistic approach to assessing and delivering care and support. Care plans were personalised and recorded specific information about what was important to each person.
People were involved in the planning of their care and their preferences were always considered. Each person was treated as an individual. Their social, emotional and spiritual needs were valued and respected by all staff.
The home actively engaged and had strong links with the local community. Staff worked with people and their relatives to promote inclusion and maintain people’s self-esteem. Their choices and wishes were recognised and people were actively encouraged to share their views and give feedback regarding their care.
People and their relatives consistently told us staff were caring and always showed kindness and compassion.
People were truly placed at the centre of the service and were consulted on every level. Staff worked in respectful ways to maintain people’s privacy and dignity. Staff were motivated and demonstrated a clear commitment to providing dignified and compassionate care.
People received outstanding end of life care.
Strong links were maintained with the local community. The home invited members of the community to join them for social events. The ethos behind these initiatives was to make Castleview a place for the entire community.
The home was well led. The registered manager demonstrated a strong and supportive leadership style. They led by example and promoted a culture of team work and inclusion for all.
More information is contained in the detailed findings below.
Rating at last inspection: This is the first inspection of this location since a change in the provider’s registration.
Why we inspected: This was a planned inspection to give a first rating for the service under their new registration.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.