Archived: Cavendish Domiciliary Care Agency

Updated 18 July 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection.

This inspection took place on 1 and 2 June 2017 and was announced. The provider was given 48 hours’ notice because the location provides a supported living service; we needed to be sure that someone would be in.

The inspection was carried out by three inspectors.

Prior to this inspection we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law.

During the inspection we looked at a range of records about people’s care and how the service was managed. We looked at four people’s care files, including risk assessments. Four staff files, training records, complaints logs and quality assurance monitoring records.

We spoke to four people and one relative and observed people’s care being delivered. We spoke to ten members of staff and the registered manager.

Updated 18 July 2017

Cavendish Domiciliary Care Agency is a supported living service. They provide support to people living at 7 houses. They provide support for people with autism and learning disabilities. Some people had diagnosed mental health conditions. At the time of our inspection, there were 31 people receiving personal care.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good

Risks to people were assessed with appropriate plans in place to keep them safe. Where incidents occurred, actions were taken to prevent them from reoccurring. People’s medicines were administered safely by trained staff. Staff understood their role in safeguarding people from abuse. The provider carried out appropriate checks to ensure staff were of good character. Staff were deployed in a way that meant people’s needs could be met safely.

People were supported by staff who were trained to carry out their roles. Staff worked in accordance with the Mental Capacity Act 2005, this meant that people’s legal rights were protected. People were supported to prepare food in line with their dietary requirements and preferences. Staff worked alongside healthcare professionals to meet people’s needs.

People were supported with kindness and compassion by staff that knew them well. People were involved in their care and their independence was encouraged. Staff were respectful and promoted people’s privacy and dignity.

Care plans were person centred and reflected people’s individual personalities and interests. People had access to a range of activities that they enjoyed. People were supported to complain if they wished to. Any complaints were responded to appropriately.

Measures were in place to involve people and staff in the running of the service. The provider took staff wellbeing seriously. Regular checks were undertaken to monitor the quality of the care that people received. The provider kept up to date records that were easy to access.

Further information is in the detailed findings below.