We carried out a review of the data available to us about 28 Greenway on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 28 Greenway, you can give feedback on this service.
28 Greenway is a domiciliary care agency providing community support and personal care to people living in their own homes in and around Hulland Ward, Ashbourne, Derbyshire. The provider/registered manager had been operating 28 Greenway since November 2017 and had been providing care and support packages since July 2019.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our visit two people were receiving the regulated activity, personal care.
People’s experience of using this service and what we found
People were safe with the staff who supported them, and staff knew their responsibilities for keeping people safe from harm or abuse. Risks presented to people had been properly assessed and managed. A medicine policy and protocol were in place, and training in the safe handling of medicines had been arranged for when people needed support with their medicines. There were enough staff available to meet people’s needs and new staff had been suitably recruited. The provider/registered manager explained if anything went wrong, lessons would be learned to continually improve the service provided.
People’s needs had been assessed prior to their care and support package commencing. This made sure the staff team could meet their needs. Staff had received an induction when they first joined the service and were working through the provider/registered managers training programme. People’s dietary requirements had been assessed during the assessment process and staff made sure people had the fluids they needed to keep them well. Staff were observant regarding people’s health and wellbeing and told us they would not hesitate to report any changes to the provider/registered manager, so they could refer them the relevant healthcare professionals.
Staff were kind, caring and respectful. They supported people to make decisions about their care and always obtained their permission before supporting them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had been involved in developing their plans of care with the support of their relatives. Plans of care included their personal preferences and how they wished their care and support to be provided. People were provided with a copy of the provider/registered managers complaints policy and this included details of who to contact if they were ever unhappy with the service provided. People’s wishes at the end of their life had been explored and recorded in their plan of care.
Staff felt supported by the provider/registered manager. People, their relatives and staff were involved in how the service was run using surveys and day to day conversations. Auditing systems were being developed to enable the provider/registered manager to monitor the service being provided. They worked in partnership with others to make sure people received safe care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 03/11/2017 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection schedule
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.