Archived: Wycliffe House

Wycliffe House is a residential care home providing personal care to four people at the time of the inspection. The service can support up to five people with personal and nursing care needs.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff had built positive relationships with the people they were supporting and demonstrated a good understanding of people’s preferences and needs. People were supported to take part in regular activities that were of interest to them. We found that people were also supported to maintain relationships with their relatives.

We found there were robust systems in place to keep people safe, accidents and incidents were reviewed and monitored. People received their medication safely by trained and competent staff.

The home was well managed, people, their relatives and staff spoke positively about the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People received person-centred support to achieve positive outcomes. Staff had received training about people’s right and choices, and this was promoted in their practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10/11/2017 and this is the first inspection

Why we inspected

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.