Collingwood Care Home

Updated 16 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider had in place.

This inspection took place on 19th January 2021 and was announced.

Updated 16 February 2021

About the service: Collingwood is a care home situated at the end of a quiet cul-de-sac in Longwell Green, Bristol. Collingwood provides personal care for up to 26 people aged 65 and over.

.

People’s experience of using this service:

• People felt safe and very settled at the home. They were protected from avoidable risks and abuse harm. Staff knew what to do to keep people safe and how to report concerns if they had them.

• Staff had a very good understanding of the risks associated with people’s care. The staff also knew what actions to take to minimize risks to them. Information was available in care plans for staff to follow and refer to.

• Staff assisted people to take their medicines and knew how to store them safely.

•Staff understood how to prevent the spread of infection. Guidance was in place and this was being followed.

• People received care from a consistent team of staff. The team had a good understanding of people’s needs and how to meet them.

• People’s needs were identified and then assessed before they moved into the home This was to make sure they could be met by at the home.

• Staff were recruited safely and there were systems and processes to check the background of all potential new employees.

• Staff received training, guidance, support and supervision to fulfil their roles effectively.

• People really enjoyed the food and they were offered choices in the meals and drinks they were served.

• People were well supported to make their own decisions about their care. They were assisted to do this by staff who understood the principles of the Mental Capacity Act 2005.

• Staff knew how to make sure they respected people’s rights to privacy and dignity and promoted their independence.

• People received information about the service in a way that was best suited for them.

• People told us they were involved and consulted in planning the care and support they preferred.

• Care plans contained information and guidance for staff to follow to support people effectively.

• People felt able and comfortable to make their views known. There were also systems were in place to manage and address any complaints or concerns raised.

• There were systems in place to check and review how the home was managed by the registered manager. This included reviewing systems for updating people’s care records and monitoring health and safety.

At this inspection we found the service met the characteristics of a “Good” rating in all areas

Rating at last inspection: At our last comprehensive inspection of this service in November 2016, we rated the service as 'Good'.

Why we inspected: This was a planned inspection based on the date and the rating of the previous inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner

For more details, please see the full report which is on the CQC website at www.cqc.org.uk