The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Future Home Care Ltd Derbyshire

20 Pullman Business Court, Mallard Way, Pride Park, Derby, Derbyshire, DE24 8GX (01332) 383805

Provided and run by:
Future Home Care Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

4, 6 September 2013

During a routine inspection

There were 19 people using the service at the time of our inspection visit. We spoke with four people using the service, five staff, two professionals and three family members.

People able to share their views, told us they were happy with the care and support received and felt that the support workers listened to them. People said they liked most of the staff that supported them. Comments included 'the staff are lovely and understand me' and 'I like most of my support workers.'

Family members of people using the service were generally happy with the care and support their relative received.

We saw that people's needs were assessed, and care plans were in place. This meant they received support in a way that met their needs.

People told us how staff supported them. This included support with shopping, housework and helping them with attending appointments.

Some family members and staff told us that there had been many changes in staffing including management and support worker level. The lack of consistency and changes in staffing did not always ensure people using the service received continuity in care, treatment and support from regular carers.

Effective recruitment practices were in place to ensure the staff employed were suitable to work with people using the service.

We found that there were systems in place to monitor the quality of the service, and make improvements where required.

16 July 2012

During a routine inspection

This was the first review of the Derby service, which has been supporting people in their own homes and shared living schemes for up to 18 months.

We spoke with seven people who use the service and three relatives.

Some people had limited verbal communication and were unable to share their experiences with us. We looked for signs that showed us how people felt about the care and service they received.

People able to share their views told us they were happy with the care and support they received, and felt that their needs were being met. People said they liked the staff that supported them. One person told us ''their day was planned around what they wanted to do, and they went to places they liked to go.'' Another person said 'they were had made new friends and went out a lot.'

People said they were supported to live as independently as possible, and were involved in their local community. One person told us 'they were involved in planning their move to their new home, and had chosen their colour schemes and furniture.'

People felt that staff respected their dignity and privacy. People also felt safe and able to raise concerns with staff if they were unhappy.

Relatives we spoke with were generally happy with the care and support their family member received, and felt involved in decisions about their care and treatment. One relative told us 'the staff were brilliant and considerate and involved the family at every stage.' Another relative felt that communications with staff were usually good, although senior staff changes in the last 12 months had been unsettling. A further relative told us ''they were happy with the staff that looked after their family member, but felt that additional funding was needed to provide more one to one staff to enable people to go out more.''