We carried out a review of the data available to us about AKAIN Safe Care Ltd. on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about AKAIN Safe Care Ltd., you can give feedback on this service.
AKAIN Safe Care provides personal care to older people, aged 65 or over, living in their own homes. At the time of our inspection, the service provided care to a small number of people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us the service was safe. There were procedures to protect people from abuse. Risks associated with people’s needs were assessed and monitored. Spot checks of staff took place to ensure they followed safe working practices. There was a procedure to review and analyse accidents and incidents in the service and learn lessons from them. Staff knew how to prevent and control infections. Staff were recruited appropriately and their backgrounds were checked before they started working for the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported with maintaining their health and nutrition. The service could contact health care professionals, if they had concerns about people’s health. Staff were supported with an induction and ongoing training and development to maintain their skills and knowledge.
Staff were respectful and caring towards people. Staff understood the importance of promoting equality and diversity. Staff knew how to communicate with people, which helped develop positive relationships with them.
People’s care plans were personalised and people were involved in decisions made about their care and support. People were encouraged to maintain their independence and socialise in the community.
People knew how to make a complaint about the service. Staff felt supported by the registered manager and other senior staff. Quality assurance systems included obtaining feedback from people and relatives. The registered manager was committed to developing and making continual improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 November 2017 and this was the first inspection.
Why we inspected
This was a planned inspection based on when the provider first started to provide support to people since registering with us, which was in April 2019.
Follow up
We will return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.