4 December 2018
During a routine inspection
People’s experience of using this service:
• We found some of the provider's quality assurance systems needed improvement as they did not identify all the shortfalls in records. When we discussed this with the registered manager they assured us they would improve the quality checking systems.
• People received care and support based on their individual assessed needs and preferences. People had a care plan which detailed the risk involved in people’s personal care. People were cared for safely by adequate numbers of staff. Staff were trained to administer medicines; however, some medicine records were not always signed by staff.
• The provider ensured that staff received training based on people’s individual needs. Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time. People were supported by staff to maintain a good diet and provided plenty of fluids. Staff worked well to ensure people were supported to access health services and people were involved and encouraged to make decisions about the care offered.
• People were treated with kindness and were positive about the staff’s caring attitude. People were encouraged to express their views and make decisions about the care they received. People told us they felt staff treated them with respect and dignity and encouraged them to maintain their independence for as long as possible.
• People were supported by staff who understood their needs and ensured individual care was provided for people. The provider strived to ensure the consistency in staff support meaning people and staff were able to build positive relationships.
• People’s relatives spoke positively about the registered manager and staff. The registered manager understood their legal responsibility for notifying the Care Quality Commission of incidents that involved the people who received a care service. People and their relatives had been given the opportunity to comment on the service by a telephone poll.
Rating at last inspection: This is the First Rating inspection of this service.
Why we inspected: This was the first planned ‘first rating’ inspection since this service has been registered and started operating.
Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated ‘Good’.