The Care Quality Commission
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Valley House

Overall: Good read more about inspection ratings

Marston Road, Marston Moretaine, Bedford, Bedfordshire, MK43 0PP (01525) 840785

Provided and run by:
Consensus Community Support Limited

All Inspections

During an assessment under our new approach

Date of Assessment: 21 March 2024 to 19 April 2024. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. People received support which was exceptionally kind and caring by a staff team who went above and beyond to give them the best quality of life possible. Staff treated people with dignity and respect in every aspect of their lives and prioritised this when supporting people. The management and staff team ensured they treated people fully as individuals, involving them in all aspects of their support. They made sure people were in complete control of their own lives and were supported to be as independent as they chose to be. People were fully involved in every choice they made and were supported to be in complete control of their own lives. The fantastic support people received meant they were achieving their outcomes and were being supported to have a better quality of life, for example, no longer needing to be supported with restrictions to help them stay safe. Staff were hard working and dedicated and loved their jobs. The management team ensured staffing levels and skill mix were completely matched to the support people needed meaning people could do what they wanted when they wanted to do it. People were safe and supported to mitigate and take positive risks. People’s needs were assessed and reassessed continuously, and procedures were in place to make sure people consented to their support.

6 November 2018

During a routine inspection

This inspection of Valley House took place on 6 November 2018 and was unannounced. This was the first inspection since the service registered with the Care Quality Commission (CQC) in November 2017.

Valley House provides care and support to people living in a supported living setting so that they can live in their own home as independently as possible. Valley house supports people living with a learning disability/ Autistic Spectrum Disorder/ Physical Disability/ Mental Health. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. People using the service lived in their own flat located in a large property on the outskirts of Bedford in Bedfordshire.

Valley House had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

There were six people receiving care and support on the day we inspected. There was a registered manager employed at this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The management team and staff took the safety of people using the service seriously and there were systems and processes in place to protect people from harm or abuse. People had risk assessments in place to minimise risks whilst still ensuring people were able to do what they wanted and have freedom of choice. Incidents were thoroughly investigated and actions were taken to support people if things changed.

There were appropriate arrangements in place to support people to take medication if they required this support.

There were systems and processes in place to support people to keep their living environment clean and free from infection.

People were supported by a dedicated and passionate staff team. We saw that there were enough staff on duty to support people safely and to enable people to take part in activities that they wished to take part in. There were enough staff to provide a flexible service and staff were trained and supported to meets people’s individual needs.

People were supported to maintain their health and well-being. If there were concerns about a persons health then appropriate action was taken. The service worked with and referred people to other health and social care professionals to support peoples well being. People were supported with their dietary needs where appropriate.

People were supported to decorate and maintain their own flats. Appropriate measures had been taken to ensure that the environment met the specific needs of people using the service.

Consent to care and treatment was obtained from people at all times. Where appropriate, capacity assessments and best interest decisions were carried out with people to ensure that they were supported in line with the principles of the Mental Capacity Act (2005) at all times.

There were systems in place to ensure that peoples privacy and dignity were respected. People had the opportunity to remain as independent as possible and make choices about their care and support.

People were supported with kindness and respect. Staff members knew people well so that they could deliver support tailored and specific to that person. Peoples support plans contained detailed information about how to support the person including how they communicated and their ability to make decisions. People and those important to them had been involved in making decisions about their support as much as possible.

Staff and management at the service were passionate about caring for people and had person centred care as a key value of the support they gave to people. People received personalised care which focused on their likes and dislikes. People were supported to try new things and identify what they would like to do in the future.

Peoples concerns and complaints were listened to and responded to appropriately.

The registered manager and the management team had created a positive, open and transparent culture. People, those important to them and staff were supported and encouraged to express their views. The management team provided a good support network for staff and encouraged them to develop in their job roles and increase their levels of responsibility.

The registered manager was well supported by the operations and senior management team and worked well with other services of the provider.

Regular feedback was collected from people, those important to them and staff. This was used to produce action plans to improve the service.

Effective links with professionals had been established by the service to help deliver support to people focusing on their specific needs.

Quality audits were carried out by the management team and were effective in monitoring and improving the quality of the support given to people.

People, those important to them and staff gave consistently good feedback about the management team and working at the service.