Updated 25 June 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We planned this inspection to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector. and an expert by experience. The expert by experience made telephone calls to people and relatives to ask for their feedback about the service..
Service and service type
Kare plus Loughborough is a domiciliary care agency providing care and support to people in their own home’s. It provides personal care to people living in their own houses and flats. It provides this service to older people and people living with physical disability.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours notice of the inspection visit because the manager is often out of the office supporting staff. We needed to be sure that they would be in. We carried out the inspection visit on 24 May 2019.
What we did
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR as part of the planning process for this inspection, as well as other information we held about the service, including previous reports and statutory notifications sent to the Care Quality Commission (CQC) by the provider. Notifications are information on important events that happen in the service that the provider must let us know about.
During our inspection visit we spoke with three people who used the service and four relatives. We spoke with two members of the care staff, the registered manager, the provider and the compliance manager. We looked at care records as well as other records relating to the management of the service.