Archived: Oakworth Medical Practice

We carried out an announced comprehensive inspection at Oakworth Medical Practice on 21 May 2019 as part of our inspection programme. Oakworth Medical Practice was registered by the Care Quality Commission on 24 November 2017 and was previously managed by a different provider.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• The practice planned, organised, delivered and reviewed services to meet patients’ needs. Patients could access care and treatment in a timely way. This included appointments which were undertaken by the Modality Home Visiting team and video consultations.
• Leaders at the practice attended a number of local and divisional meetings to review the quality of the service and benchmark their performance against other practices.

Whilst we found no breaches of regulations, the provider should:

• Review and improve health and safety at practice in relation to the training and provision of first aiders, fire marshals and the documentation of fire drills.
• Review and undertake the cleaning of fabric chairs and carpets at the practice as necessary and be able to assure themselves that these are completed at appropriate intervals.
• The provider should review and improve the process for appraisals within the team and ensure that all staff receive the appropriate support as is necessary for them to carry out their duties.
• Review and improve how they capture and respond to real-time patient feedback to ensure that services are meeting the needs of patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care