The Care Quality Commission

Archived: Toby Lodge

141 White Horse Road, London, E1 0NW 07917 893417

Provided and run by:
Venus Health Care Group Limited

Important: The provider of this service changed. See new profile

All Inspections

26 September 2013

During a routine inspection

At the time of our inspection there were two people using the service. We spoke with both people, the manager and area manager, and one support worker. One person using the service told us they were happy and enjoyed attending college. The other person told us they had settled at Toby Lodge and liked their new room.

We saw that people were asked about their choices and staff sought their consent before providing support. The care plans showed that people's health and social care needs were identified and appropriate care was delivered to meet these needs.

Systems were in place to safeguard people and there were sufficient staff rostered during the day and at night-time, in order to support both people using the service.

Toby Lodge provided people and their representatives with information about how to make a complaint and advised how they would investigate and seek to resolve any concerns.