Cranstoun - Sandwell

Updated 6 December 2019

Cranstoun - Sandwell became live 1st February 2018 as a service transfer after the Cranstoun Group were awarded the contract to deliver integrated substance misuse services in Sandwell by Sandwell Metropolitan Borough Council. The new service merged the two previous services (drugs and alcohol) into one service with a reduced budget. As a result, a number of staff were transferred to the service under the Transfer of Undertakings (Protection of Employment) Regulations 2006 from the previous service and some posts were made redundant.

Cranstoun - Sandwell provides group work, one to one key working sessions, out-reach support, and support to family members and carers of people affected by substance misuse. With a focus on prevention, early intervention and self-help, treatment and recovery.

The service registered with the Care Quality Commission (CQC) 31st January 2018 for:

• the treatment of disease, disorder or injury
• diagnostic and screening procedures.

At the time of the inspection the service had a registered manager.

This is the first time the CQC have inspected Cranstoun using our new approach of asking five key questions about the quality of services. 

Updated 6 December 2019

We rated Cranstoun: Sandwell as good because:

• The service provided safe care. The premises where clients were seen were safe and clean. The number of clients on the caseload of the teams, and of individual members of staff, was not too high to prevent staff from giving each client the time they needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.

However;

• Staff were not consistently recording, in the electronic client record, that clients had been offered a copy of their care plan. 

Updated 6 December 2019