The Care Quality Commission
  • Doctor
  • Independent doctor

ent4kids

Overall: Good read more about inspection ratings

61 Wimpole Street, London, W1G 8AH (020) 7487 5677

Provided and run by:
ENT4KIDS Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about ent4kids on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about ent4kids, you can give feedback on this service.

30 November 2022

During a routine inspection

We carried out an announced comprehensive inspection of ent4kids (the service) on 30 November 2022, as part of our inspection programme. The service had been inspected previously in May 2013, before the CQC introduced ratings for independent healthcare providers.

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

The service is operated by ENT4KIDS Limited (the provider) and offers private specialist Ear, Nose and Throat consultations and healthcare mostly to children, although adult family members may also be treated. Minor healthcare procedures may be carried out at the location. However, the doctors working in the service have practising privileges at two private London hospitals, where more complex procedures are performed.

The provider has a registered manager, who is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were no patient appointments on the day of our inspection visit, but we saw recent reviews and feedback and received some comments from service users directly via the CQC website.

Our key findings were:

  • Patients were protected from avoidable harm and abuse.
  • Patients have good outcomes because they receive effective care and treatment that meets their needs.
  • Patients are supported, treated with dignity and respect and are involved as partners in the care.
  • Patients’ needs are met through the way services are organised and delivered.
  • The leadership, governance and culture promote the delivery of high-quality person-centred care.

The areas where the provider should make improvements are:

  • Investigate whether other healthcare providers at the location have a defibrillator and explore whether access to it can be shared.
  • Make use of prescribing monitoring data for future formal clinical auditing.
  • Set up a formal monitoring process to check and, if needs be, chase test results on a weekly basis.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

9 May 2013

During a routine inspection

We spoke with people who had used the service who said that they "always sat down and talked through" the diagnosis and treatment plan for their child and that they were given "lots of information" about it. In recent patient feedback, when asked about the "friendliness" of the practice and putting children "at ease", the majority of people rated the practice as "excellent".

The people that we spoke with described the service as "very good" and said they would rate it "ten out of ten". In the recent patient feedback all respondents rated the overall service as "excellent". Children who had completed the recent feedback also rated it positively. Staff had been trained in what to do in a medical emergency and there was an emergency policy and procedure in place. When people first attended the service relevant details were taken before any treatment was provided.

On the day of the inspection the service was clean and tidy. People that we spoke with described it as "very clean" and in recent patient feedback all respondents rated the cleanliness as "excellent".

Appropriate checks were undertaken before staff began work and there was a policy and procedure in place to cover this.

People were regularly asked to complete patient satisfaction surveys. Children themselves were also asked to complete a child friendly version of the survey. A recent health and safety risk assessment of the service had taken place which covered details around fire safety and trip hazards.