Updated 22 December 2023
We undertook a follow up focused inspection of Copse Lane Dental Surgery on 30 November 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor.
We had previously undertaken a follow up focused inspection of Copse Lane Dental Surgery on 2 August 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe or well-led care and was in breach of regulations 12 (Safe care and treatment), 16 (Receiving and acting on complaints), 17 (Good governance) and 19 (Fit and proper persons employed) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the ‘all reports’ link for Copse Lane Dental Surgery on our website www.cqc.org.uk.
As part of this inspection we asked:
- Is it safe?
- Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 2 August 2023.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 2 August 2023.
Background
Copse Lane Dental Surgery is part of South Cliff Dental Group, a dental care provider group.
Copse Lane Dental Surgery is in Hamble and provides NHS and private dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including parking for people with disabilities, are available on site.
The dental team includes 3 trainee dental nurses, 1 dental hygienist, 4 dental therapists, 3 receptionists, 1 administrator, 1 assistant practice manager and a practice manager (who is a qualified dental nurse). The practice has 5 treatment rooms.
During the inspection we spoke with 1 trainee dental nurse, 1 dental therapist, the practice manager, the compliance manager and one of the partners. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday to Friday 8am to 5.30pm
Saturday 8.30am to 5pm
There were areas where the provider could make improvements. They should:
- Improve the practice's systems for checking and monitoring equipment taking into account relevant guidance and ensure that all equipment and facilities are well maintained.
- Take action to ensure that all clinical staff have adequate immunity for vaccine preventable infectious diseases.
- Take action to ensure staff have received training to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.