Archived: Easy Living

We visited the agency office and spoke to the registered manager, looked at the agency's systems, four people's care records and three staff records. We spoke with eight staff (five care workers, two office workers and the manager) and asked them about how they supported people and their experience of working for the agency. We found that people were fully involved in their assessment and in making choices about their care. People confirmed their care needs were agreed with them and care records were regularly reviewed and updated, as needed. The care records we looked at accurately reflected the care needs described to us by people, relatives and staff we spoke with and showed the service supported people appropriately. The provider had robust systems in place to ensure suitable staff were employed with the skills and personal attributes to meet the needs of existing clients.

The agency met the five standards we inspected.