Collingwood Services Ltd

Updated 31 July 2023

Collingwood Services Limited is an independent ambulance service based in Amesbury, Wiltshire.

It provides medical cover for events nationally and has a training academy. The Care Quality Commission does not regulate activities at an event. We inspected the transport of patients that required hospital treatment. At the time of our inspection, the registered manager confirmed that the service had not undertaken any regulated activity since 26 November 2021.

Since our inspection, the service have provided evidence that they transported a patient to a local hospital on 11 June 2023.

The service has had a registered manager in post since January 2022. A registered manager is a person who has registered with CQC to manage a service.

The service is registered to provide the following regulated activities:

• Transport Services, triage and medical advice provided remotely.

Treatment of diseases, disorder or injury.

Updated 31 July 2023

Our overall rating for this location stayed the same following our previous inspection in October 2021, however we improved the rating of the safe key line of enquiry to good as a result of this inspection. Our rating for well-led has stayed the same.

We could not rate the other key lines of enquiry because the service had not completed any regulated activity in over 12 months before our inspection.

We found the following:

• The service controlled infection risks well, they had enough staff to care for patients and keep them safe. The equipment and vehicles were visibly clean and staff recognised incidents and near misses. Medicines were safely recorded and stored.

• The service provided care and treatment based on national guidance and evidence-based practice. Staff had the knowledge to provide patients with practical support and advice to lead healthier lives. Managers monitored the effectiveness of the service.

• The service planned and provided care in a way that met the needs of local people and the communities it served. People could access the service when they needed it and would have received care in a timely way if this was needed.
• Leaders in the service were visible to patients and staff. Staff felt respected, supported and valued.

However:

• Not all staff were compliant with mandatory training.

• The service did not take account of patients’ individual needs. Staff were not aware of the policy regarding use of translators for patients who did not speak English.

Managers did not effectively manage risks to the service. The service did not always follow their own recruitment policy when employing new staff. Staff did not meet regularly to build relationships and discuss performance. The service did not seek views of staff to improve service for patients. Staff did not receive yearly appraisals and career development discussions.

Updated 31 July 2023