Updated 14 May 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection team consisted of one inspector.
Service and service type: The service is a domiciliary care agency/ supported living service. People receive a personal care service in their own home. CQC regulates only the care provided. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: Inspection site visit activity was announced and started on 20 March 2019 and ended on 20 March 2019. We gave 48 hours short notice of the inspection site visit because we wanted to be sure the management were available.
What we did: At the time of our inspection only two people were receiving a regulated activity. We reviewed information we had received about the service since the time of their registration. This included details about incidents the provider must notify us about, such as abuse. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan and inform our inspection.
During the inspection, we spoke with one person who used the service to ask about their experience of the care provided.
We spoke with four members of staff including the registered manager, a senior support worker, a support worker and a senior manager.
We reviewed a range of records. These included two people's care records. We looked at records relating to the general management of the agency.