Cross Keys

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for well. People were supported to have maimum choice and control of thier lives and staff supported them in the least restrictive way possible and in thier best intrerests polices and systems in the service supported this practice. The provider valued their staff team and encouraged their development.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

There were no fixed schedules of activities, instead people were asked each day what they would like to do. Staff told us, “People go out, have days out, do normal regular stuff that you do” and “Person’s name goes out sometimes but does like to stay in quite a bit”.

People were in charge of how they spent their time and what they did each day. There were no fixed schedules of activities, instead people were asked each day what they would like to do. On the day of the site visit people went out shopping, some watched movies and others were involved in individual activities of their choosing.

Staff valued and respected people’s skills. People were supported to take on responsibility of tasks and chores within the service.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The registered manager valued their committed staff team and the provider had a range of systems in place to recognise and celebrate staff achievements. There was a internal staff recognition and reward scheme and nominations had been made to celebrate the achievements of Cross Keys staff team at regional care sector awards. Staff were encouraged and supported to engage with additional training and career development. One staff member was currently training for a nursing degree and all staff were supported to complete diploma level qualifications in care. Staff told us, “It’s a Good organisation to work for” and described how the registered manager had provided effective support during extended periods of absence.