Willesden Green Surgery

Updated 26 April 2018

Willesden Green Surgery provides services to approximately 3800 patients in the Willesden Green area of West London through a general medical services contract. The practice is part of the Brent Clinical Commissioning Group. The practice is located in a converted residential property.

The service is provided through a partnership of two full-time GPs. The practice additionally employs two part-time practice nurses, two managers and several receptionists. Patients are not currently able to consult with a female GP at this practice.

The practice is open Monday to Friday from 9am to 1pm and from 4pm to 7pm apart from Monday when the practice remains open until 8pm. Appointments are available in both the morning and afternoon/evening sessions.

Out of hours primary care is contracted to a local out of hours care provider including the early morning and the early afternoon when the practice is closed. The practice provides patients with information in the practice leaflet, on an answerphone and on the practice door about how to access urgent care out of hours. The practice can also direct patients to the local primary care ‘hub’ service which offers appointments with GPs and nurses in the evenings and at weekends.

The local practice population is a little below the English average in terms of socio-economic indicators such as employment rates but in line with national levels of life expectancy. The practice has a high proportion of adult patients aged between 18-65 years, and a relatively small population (around 5%) of patients aged over 75. The practice population is ethnically diverse with 52% being from black or minority ethnic groups.

The practice is registered to provide the following regulatory activities: maternity and midwifery services; diagnostic and screening procedures; surgical procedures and treatment of disease, disorder or injury.

Updated 26 April 2018

This practice is rated as Good overall. The practice has not previously been inspected.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Willesden Green Surgery on 16 March 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect. The practice received positive patient feedback about these aspects of the service.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it. The practice responded to complaints and used patient feedback to improve the service.
• There was visible and approachable leadership and a focus on continuous learning and improvement. Staff felt supported and able to develop in their roles.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 26 April 2018

Updated 26 April 2018

Updated 26 April 2018

Updated 26 April 2018

Updated 26 April 2018

Updated 26 April 2018