Archived: Manorcourt Homecare (Sumners Farm Close)

Updated 10 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

•The inspection team consisted of one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

•Manorcourt Homecare (Sumners Farm Close) provides personal care and support to people living in specialist ‘extra care’ housing.

•The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

•Our inspection was announced.

•The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.

•Our inspection process commenced on 18 March 2019 and concluded on 18 March 2019. It included visiting the service's office, speaking to people who used the service and their relatives. We visited the office location on 18 March 2019 to see the registered manager and care staff, people who used the service, and to review care records and policies and procedures. As this was an ‘extra care’ housing, we were able to speak to people and relatives in person.

What we did:

•Our inspection was informed by evidence we already held about the service including any statutory notifications. A statutory notification is information about important events which the provider is required to send us by law. The provider had completed a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

•We spoke with three people who used the service and nine relatives.

•We spoke with the registered manager, the duty officer, two care staff and a volunteer.

•We contacted healthcare professionals and the local authority commissioning team for their feedback.

•We reviewed four people’s care records, four staff files that included recruitment, training and supervision records, staff rotas and other records related to the management of the regulated activity.

Updated 10 April 2019

About the service:

•Manorcourt Homecare (Sumners Farm Close) provides care and support to people living in specialist ‘extra care’ housing.

•Manorcourt Homecare (Sumners Farm Close) provides personal care support and practical assistance to older people who live in self-contained flats owned by the Council. Some people who use the service are independent and require little or no support from the service. This type of support is called "Well Being."

•Extra care housing is purpose-built or adapted single household accommodation in a shared building. The accommodation is rented, and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

•At the time of the inspection, it was providing personal care support to 32 people.

People’s experience of using this service:

•People and relatives told us staff provided safe care.

•People were protected from the risk of abuse, harm, poor care and neglect.

•People were supported by sufficient staff who were suitably recruited, and knew the risks associated with people’s needs and how to manage them safely.

•People’s needs were assessed before they started to use the service, and they received consistent, timely and effective care.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People’s individualised needs were met by staff who were appropriately trained and supervised.

•People and relatives told us staff were caring and treated them with dignity and respect.

•People received care without discrimination, and staff promoted their independence.

•People and relatives told us they received responsive care and they knew how to raise concerns.

•People’s care plans were person-centred and regularly reviewed.

•The provider had systems in place to support people with end of life care needs.

•The provider had implemented processes and systems to ensure the safety of people's care and quality of the service.

Rating at last inspection:

•The service was registered by CQC on 2 February 2018. This is the service’s first inspection since its registration.

Why we inspected:

•This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

•We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk