Archived: Aesthetic Plastic Surgery

Updated 1 August 2018

Aesthetic Plastic surgery was established in 1994. It is a private plastic surgery clinic that carries out plastic, aesthetic and reconstructive surgery for people over the age of eighteen. If people proceed with surgery it is performed at one of the local hospitals in the area. The inspection did not cover activities carried out at the local hospitals. The clinic has two co-directors , both plastic surgeons. The clinic offers both surgical and non-surgical treatments such as facial rejuvenation, rhinoplasty breast and body conturing, non-surgical body contouring and a range of laser treatments. The clinic operates between Monday to Friday; 9am to 5pm.

We carried out an announced comprehensive inspection at Aesthetic Plastic Surgery on 25 June 2018. Our inspection team was led by a CQC Lead Inspector. The other member of the inspection team was a GP specialist advisor.

Before visiting, we reviewed the information we hold about the service.

During our visit we:

• Spoke with the lead clinicians staff and administrative staff.

• Reviewed a sample of the personal care or treatment records of patients.

• Reviewed comment cards where patients shared their views and experiences of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 1 August 2018

We carried out an announced comprehensive inspection on 25 June 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Aesthetic Plastic Surgery is registered with the Care Quality Commission to provide the regulated activities of Treatment of disease, disorder or injury and Surgical procedures. The address of the registered provider is Aesthetic Plastic Surgery, 129 Harley Street, London, W1G 6BA. https://www.aestheticplasticsurgery.co.uk/.

The provider is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection. We received 14 comment cards which were all positive about the standard of care received at the clinic.

Our key findings were:

• The clinic had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the clinic learned from them and improved their processes.
• The clinic routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.