CGL Knowsley Integrated Recovery Service

We rated CGL Knowsley integrated recovery service as good because:

• The service managed client safety incidents well. Staff recognised incidents and reported them appropriately. Managers investigated incidents and shared lessons learned with the whole team and the wider service. When things went wrong, staff apologised and gave clients honest information and suitable support.
• There were clearly defined and embedded systems, processes and standard operating procedures to keep people safe and safeguarded from abuse
• Clients had up to date risk assessments and care plans that were holistic and recovery-orientated. Care plans were clearly written from the client’s perspective and included their views.
• Staff actively sought client feedback on the service and involved clients in decisions about the running of the service.
• Clients had the opportunity to join governance meetings and to sit on staff interview panels.
• The service worked closely with the local community mental health team to help clients gain access to mental health services.
• The service offered co-located chronic obstructive pulmonary disease (COPD) clinics, sexual health clinics and a hepatitis c clinic.
• Staff were actively looking at ways to improve the service they provided. They had been successful in winning bids to help to improve the service and took part in pilot programmes that suited their client group.

However:

• Clients were not given a copy of their care plan.