The Care Quality Commission
  • Hospital
  • Independent hospital

Precious Glimpse Saltaire

Overall: Good read more about inspection ratings

219-221 Bingley Road, Shipley, West Yorkshire, BD18 4DH

Provided and run by:
Precious Glimpse Limited

All Inspections

23 May 2023

During a routine inspection

We rated it as good because:

  • The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women, supported them to make decisions about their care, and had access to good information.
  • Staff treated women with compassion and kindness, respected their privacy and dignity and took account of their individual needs. They provided emotional support to women, families, and carers.
  • The service planned care to meet the needs of local people, took account of women's individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.

However:

  • Staff did not record the most recent scan date from other private or NHS services on women’s records.
  • Two policies did not include complete information.
  • The service did not have an electronic back up system for electronic records.
  • The website included language that could be misleading.

30 August 2019

During an inspection looking at part of the service

Precious Glimpse Saltaire is operated by Precious Glimpse Limited.

Precious Glimpse Saltaire provides pregnancy reassurance and keepsake scans to self-paying members of the public. The service carries out trans abdominal ultrasound scans, including 2D, 3D and 4D baby keepsake scans and gender scans. The clinic does not provide diagnostic scans.

The service is based in Shipley and in addition to the manager employs two ultrasound assistants; and one part time receptionist.

The clinic is situated in Shipley, Bradford, close to public transport and nearby parking. The premises has a waiting room reception area; a scanning room; and toilet facilities with basement office facility and storage area.

We inspected this service using our responsive inspection methodology. We carried out an unannounced inspection on 30 August 2019. This inspection was carried out further to concerns identified during recent inspection at another Precious Glimpse Ltd location.

To get to the heart of patients’ experiences of care and treatment, we asked the same questions of the service: are they safe, effective, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by Precious Glimpse was baby keepsake scanning.

Services we rate

We inspected but did not rate this service.

  • Staff did not always identify risks for service users and follow systems to minimise risk.

  • Staff did not always understand how to protect patients from abuse but knew how to contact other agencies where they had concerns.

  • The service did not always provide care and treatment based on national guidance. and systems were not established to make sure staff followed guidance.

  • The service did not always ensure staff were competent for their roles.

  • Leaders were aware of key risks, issues and challenges in the service but overall systems for identifying, reducing and monitoring risks were not yet in place. Effective governance processes were not established throughout the service.

  • The service did not have records for disclosure and barring service enhanced checks for one director and one member of staff, although  these applications had been made.

However

  • The service provided mandatory training in key skills for all staff and made sure everyone completed it.

  • The service used appropriate control measures to manage the risk of infection.

  • The culture was positive, and leaders were visible and supportive. Leaders had undertaken extensive actions to address the areas of   concern  identified following the recent inspection of another Precious Glimpse location.

We issued the provider with four requirement notices for actions they must complete that affected Precious Glimpse Limited.

Ann Ford


Deputy Chief Inspector of Hospitals (North Region)