Baobab Care UK Limited

About the service

Baobab Care UK Limited is registered to provide personal care services to people in their own homes or supported living. People the service supports have a range of needs including physical disability, learning disability and mental health. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 20 people receiving support which was overseen by the registered manager and nominated individual across 10 locations.

People’s experience of using this service and what we found

Right Support:

People were supported by staff who had been provided with training to effectively meet people’s needs. Regular staff competency checks were in place to ensure staff supported people in line with their current needs. Staff were kept up to date with changes in people’s care needs and the service worked alongside a variety of healthcare professionals to ensure people’s specific needs were being met. People were supported to maintain their independence.

Staff knew people well and people told us they felt safe when supported by a consistent group of staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

People received person centred care and were treated with dignity and respect. Staff were aware of what was important to people and how they wished to spend their time.

Right Culture:

The provider and registered manager worked well together to ensure people’s health and wellbeing needs were being met. Care needs were regularly reviewed, alternative ways of supporting people were looked for to assist people to live their lives to the full. Weekly management meetings took place to review service delivery and ensure people’s needs were being met. Families were supported and listened to. Staff were encouraged and supported to take on additional training to enhance their skills and provide further opportunities to develop their careers with the company.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was good (published May 2019).

Why we inspected This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Baobab Care UK Limited on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

People’s experience of using this service:

People were safe and protected from avoidable harm. There were systems in place to assess risk. Staff were recruited safely and medicines were well managed.

New staff received induction and there was an ongoing programme of training. Staff had received supervision but their was no formal process to assess staff’s competency to perform in their role. We have made a recommendation about staff supervision and performance assessments.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the polices and systems in the service supported this practice. Care records were detailed and person centred.

Staff were caring and kind. People’s right to privacy and confidentiality was respected.

No formal complaints about the service had been received. The registered provider told us they asked people and their relatives for feedback on a regular basis but relatives told us their feedback had not been asked for. We have made a recommendation about obtaining effective feedback.

Staff told us they felt supported by the manager and registered provider and regular staff meetings were held.

The manager and registered provider met on a regular basis to review the service. Although audits had been completed at regular intervals since November 2018 they had not identified areas where improvements could be made. The service worked in partnership with other health care professionals and organisations to ensure people had good outcomes.

Rating at last inspection:

This is Baobab Care UK Limited’s first inspection since its registration on 9 January 2018.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk