10 Spennithorne Road

Updated 1 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

10 Spennithorne Road is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us.10 Spennithorne Road is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the local authority. We used all this information to plan our inspection.

During the inspection

We spent time with people living at the home and observed the care and support they received from staff. We spoke with 1 person who used the service. We telephoned 3 relatives to gain their feedback about the home.

We spoke with 5 members of staff including the registered manager and care staff. We observed interactions between staff and people who used the service.

We reviewed 1 person’s care records and medication administration records (MARs). We reviewed documentation relating to recruitment and the management of the service. We also completed an out of hours visit to the home on 15 May 2023.

Updated 1 June 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

10 Spennithorne Road is a residential care home providing personal care to up to up to 4 people. The service provides support to people with a learning disability, all of whom have physical needs. At the time of our inspection there were 4 people using the service.

People’s experience of using this service and what we found

Right Support: The model of care and setting maximised people’s choice, control and independence. 10 Spennithorne Road is an ordinary bungalow which is in a quiet residential location whilst not being isolated. There were enough suitably qualified and experienced staff. They were well supported and had access to a range of training and information. There was good teamwork and communication. Staff felt supported by the registered manager. People received their medicines safely and in line with their prescriptions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff knew people well and ensured they were supported with their social and care needs in a person-centred way. There was a warm and homely atmosphere where people’s individual preferences and lifestyles were respected. There were enough staff employed at the service to meet people's needs and people were protected from harm as staff were recruited in a safe way.

Right Culture: The service had an open positive atmosphere and was very much people's home. Staff had received training in understanding learning disabilities and autism and were knowledgeable about people's needs and preferences. Information was shared to ensure staff were up to date on current best practice. Staff understood the principles of person-centred care and placed people as the focus of what they did every day.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 February 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.