GP Hub Brondesbury

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

When we inspected in 2019 we rated the service as good for providing responsive services. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive on 21 March 2024. There is no national patient survey data as this service does not have a fixed patient list – it is available to anyone who lives in Camden or who are registered with a Camden GP. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive on 21 March 2024. We found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care and used patient feedback and other data to monitor the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

There is no national patient survey data as this service does not have a fixed patient list – it is available to anyone who lives in Camden or who are registered with a Camden GP. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive on 21 March 2024. We talked to the provider about the patient feedback they use, including reviewing NHS Choices comments and a service-based survey. There were no NHS Choices comments for this service. The last survey was carried out in March 2024, and received 6 wholly positive responses.

Leaders and staff demonstrated that they were aware of the challenges with access to GP care nationally. This service was commissioned locally to provide extra capacity at evenings and weekends. We heard how the practice managed patients assessed as needing to be seen urgently or identified as vulnerable, and provided opportunities and support for different groups of patient population to overcome health inequalities, including to appointment length and to how patients could communicate with the service.

The service was available to anyone who lived in Camden or who was registered with a Camden GP. Patients could book appointments by telephone or could be made appointments at the service by NHS111 or by their usual NHS GP practice Appointments were available face to face or by telephone. Same day appointments were available as well as appointments a few days in advance. The service was open 365 days a year: 6.30pm – 8pm on weekdays and 8am – 8pm at weekends. Appointments were available with GPs and practice nurses. There was a list of care that the service could provide on the website. The practice had arrangements in place for prioritising patients with the highest clinical need and for patients identified as vulnerable. The facilities and premises were appropriate for the services delivered. The service made reasonable adjustments when patients found it hard to access services, including support with different methods of communication or how needed language interpretation.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.