Private Road - Hugglescote

Updated 27 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was undertaken by two inspectors.

Service and service type:

Private Road – Hugglescote is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Private Road – Hugglescote accommodates three people across three separate houses, each of which has separate adapted facilities.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often supporting staff or providing care. We needed to be sure that they would be in.

What we did:

We reviewed the information we held about the service, including statutory notifications that the provider had sent us. A statutory notification provides information about important events which the provider is required to send us by law. We also contacted two health and social care commissioners who place and monitor the care of people at Private Road - Hugglescote.

During this inspection we visited and spoke with two people using the service. We also spoke with three members of staff including the registered manager and two care staff.

We looked at the care plans for two people who used the service including daily records, medicines records and risk assessments. We also reviewed other records relating to the management of the service. This included two staff recruitment files, training records, supervisions and appraisals. We looked at the staff rotas, complaints, incidents and accident reports and quality monitoring audits.

Updated 27 March 2019

About the service:

Private Road - Hugglescote is a care home that was providing accommodation and personal care to three people with learning disabilities and complex needs aged 65 and under at the time of the inspection.

The service is based in Hugglescote Leicestershire. It comprises of three purpose built self-contained adjoining houses with an onsite office.

People’s experience of using this service:

• People were treated to a positive experience of care and support. Care provided to people respected their privacy, dignity and promoted their independence. Staff knew people's needs well and people had developed positive relationships with staff.

• People using the service and their relatives knew how to raise a concern or make a complaint. There was a complaints system in place and people were confident that any complaints would be responded to appropriately.

• Systems were in place that confirmed any allegations of abuse were managed appropriately. The environment meets people’s needs and is safe to live in. People were supported to access relevant health and social care professionals proactively. There were systems in place to manage medicines safely.

• Care plans and risk assessments had been completed and were regularly reviewed. These contained important information how to meet people's needs.

• The registered manager had a visual presence and staff felt supported and received training to support their role.

• Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA). Staff gained people's consent before providing personal care.

• The service met the characteristics for a rating of good in all the key questions we inspected.

• Therefore, our overall rating for the service after this inspection was good.

• More information about our inspection findings is in the full report.

Rating at last inspection:

This was the first inspection of the service since the change in provider in February 2018.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.