29 April 2013
During a routine inspection
We did not speak to the people who used the service at this inspection because the manager had recently sought the views of all the people who used the service and their representatives. We saw that all the responses were positive and comments included: "You have provided my relative with great support and kept the family involved and engaged"; "Ace Care is the best thing that has happened to my relative since they needed care"; "All calls are carried out professionally and with care and dignity".
We saw from the care records that there was assessment of people's needs and this was done in consultation with the individual and their relatives or representative. Each person had a personalised care plan which was reviewed regularly and showed what their needs and preferences were.
Staff members felt supported and showed that they had a good understanding of the people they were caring for and were able to meet their various needs. Staff confirmed they were provided with safeguarding adults training to make sure they understood how to keep people safe.