We carried out a review of the data available to us about Salutem Supported Living Central on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Salutem Supported Living Central, you can give feedback on this service.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
Ambito Community Services Croydon provides personal care and support to people living in self-contained flats within a supported living scheme based in the London Borough of Croydon. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 5 people using the service.
People’s experience of using this service and what we found
Right Support
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff made sure people lived in a safe and clean environment that met their needs. People were supported to make decisions following best practice in decision-making. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.
Right Care
Staff promoted equality and diversity in their support for people. Staff understood how to protect people from poor care and abuse and worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Right Culture
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the registered manager and staff team. Staff placed people’s wishes, needs and rights at the heart of everything they did. Governance processes were effective. The registered manager had good oversight of the service and understanding of people’s needs. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. People were encouraged to work with staff to develop the service and staff valued and acted upon people’s views. People’s quality of life was enhanced by the service’s culture of improvement, learning from incidents and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 June 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service. We also received some information of concern about the provider relating to the management of safety risks. These did not relate specifically to this service. However, a decision was made for us to examine those risks. We undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good, based on the findings of this inspection. We found no evidence during this inspection that people were at risk of harm at this service, from the concerns we received.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Ambito Community Service Croydon is a domiciliary care and supported living service that provides care and support to seven people living in supported living accommodation who lived in their own flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided
People’s experience of using this service and what we found:
People spoke positively about the service. They said they felt safe and their needs were being met.
Care and support was personalised to people’s individual needs.
Assessments were carried out to ensure people's needs could be met. Where risks were identified, management plans were in place to manage these safely.
Accident and incidents were recorded and acted upon. Any lessons learnt were used as opportunities to improve the quality of service
Medicines were managed safely. Staff followed appropriate infection control practices.
Appropriate numbers of suitably skilled staff were available to meet people's needs.
Staff had the knowledge and experience to support people's needs. They were supported through induction, training and supervision to ensure they performed their roles effectively.
People were supported to maintain good health and had access to a range of healthcare services when needed.
People were encouraged to eat healthy food for their wellbeing.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People's privacy, dignity and independence was promoted. People told us care workers were kind and caring.
There were procedures in place to respond to complaints. The provider had investigated and responded promptly to any concerns received.
There were effective systems in place to assess and monitor the quality of the service provided.
The provider worked with healthcare services and professionals to plan and deliver an effective service.
Rating at the last inspection:
This service was registered with us on 4 May 2018 and this is the first inspection
Why we inspected:
This inspection was part of our routine scheduled plan of visiting services to check the safety and quality of the care people received.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk