We carried out a review of the data available to us about Midland Care (UK) Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Midland Care (UK) Ltd, you can give feedback on this service.
About the service
Midland Care (UK) Ltd provides personal care and support to people in their own home. The agency provides care and support for older people, adults with disabilities and people who live with dementia. At the time of our inspection visit, Midland Care UK provided services to 24 people.
People’s experience of using this service and what we found
People told us the registered manager and staff were very kind and caring and very good at their jobs. They said they felt safe with their care staff and trusted them. People and relatives were consistently complimentary about the kindness of the staff and the reliability of the service they received. We were told of occasions where staff had gone above and beyond what was expected of them.
The registered manager was very passionate about supporting people who lived in their own home. The leadership and culture of the service was to provide a high-quality personalised support to people. Staff were caring kind and enthusiastic about their role.
Staff had been recruited safely, well trained and supported to provide the best possible care to people. Staff were committed to delivering inclusive personalised care and strongly focused on supporting people’s diverse needs and preferences. Staff spoke enthusiastically and passionately about how they provided people with high quality, person-centred care. Staff turnover was low and people told us they were supported by staff who knew and consistently met their needs. The service liaised with health and social care professionals.
People’s care and support was planned in partnership with them. They told us they felt consulted and listened to about how their care was delivered. They said staff were respectful, friendly and reliable. They were happy that they received care and support from staff that they had got to know. People told us they had never had a missed call and staff attended the calls at the appropriate time and stayed for the full duration of the call.
The registered manager continued to be very passionate about supporting people who lived in their own home. They used a variety of methods to check the quality of the service and develop good practice. The leadership and culture of the service was to provide a high-quality personalised support to people. Staff had a clear vision of what was required of them and were focused on doing so.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
The last rating for this service was Outstanding (published June 2016)
Midland Care (UK) Ltd provides a domiciliary care service to people in their own homes. There were 20 care packages in place at the time of our inspection.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The leadership and culture of the service was to provide a high quality and personalised support to people. Staff were well trained and supported to provide the best possible care to people.
People and their relatives were consistently complimentary about the kindness of staff, feeling involved in their care support and wanting to continue to receive a service even after there had been a break due to, for example, hospitalisation. People described the staff as going ‘over and above’ their roles to provide a good service.
People were happy that they received care and support from staff that they had got to know and recognised as their regular staff. People told us they had never had a missed call and staff attended the calls at the appropriate times and often stayed longer than they were supposed to.
People received care and support from staff that knew their needs and were able to meet all their physical, emotional and cultural needs.
People were protected from harm because there were systems in place to identify and manage risks associated with their needs. Staff were able to recognise concerns of abuse and harm and knew what actions to take to keep people safe.
People were supported by staff had been checked to ensure that they were suitable to work with people and that had received training to ensure they had the skills to meet people’s needs.
People were involved in identifying their needs and arranging how they were to be supported.
People and their relatives told us that the service was responsive to their needs and they were continually asked for their views about whether their service could be improved. Systems were in place to ensure that the registered manager was in regular contact with people so that they knew if staff were providing the care they needed.
The registered manager had developed links with the wider community and people were supported with help that they were not always contracted to receive. For example, people were supported on day trips and to access their human rights such as the right to be involved in the election process.
We saw and records confirmed that people needs were assessed care provided to meet people's needs. Everyone we spoke with was happy with the service they received and felt they were involved in the planning and carrying out of their care. One relative told us, "You hear so many bad things but they are wonderful, do a wonderful job, over and above what was expected .Treat mum as part of the family."
We saw that people were comfortable with the staff that supported them and staff had the knowledge and skills to ensure that people were protected from harm.
Appropriate pre-employment checks were completed when staff were recruited to ensure they were suitable to work with the people who used the service.
People were asked for their views about the service and these were listened to. Action was taken to make improvements where needed. One person said, "I am very happy with care provider, management and staff is excellent and very helpful."