The Care Quality Commission
  • Dentist
  • Dentist

Mr Osman Mohammed Also known as Manningham Lane Dental Practice

259 Manningham Lane, Bradford, West Yorkshire, BD8 7EP (01274) 499365

Provided and run by:
Mr Osman Mohammed

All Inspections

07/11/2023

During an inspection looking at part of the service

We undertook a follow up focused inspection of Mr Osman Mohammed on 7 November 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector who was supported by a second CQC inspector.

We had previously undertaken a comprehensive inspection of Mr Osman Mohammed on 11 July 2023 with a further announced visit taking place on 2 August 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

You can read our report of that inspection by selecting the 'all reports' link for Mr Osman Mohammed dental practice on our website www.cqc.org.uk.

When 1 or more of the 5 questions are not met, we require the service to make improvements. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

As part of this inspection we asked:

  • Is it well-led?

Our findings were:

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breach we found at our previous inspection visits.

Background

Mr Osman Mohammed is in Bradford and provides NHS and private dental care and treatment for adults and children. The practice also offers evening urgent care via the 111 service.

The practice is not accessible to people who use wheelchairs. On street parking is available near the practice.

The dental team includes 1 dentist, 2 dental nurses and 2 receptionists. The practice has 2 treatment rooms, but only 1 is in use.

During the inspection visit we spoke with the dentist, 1 dental nurse and 1 receptionist. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday- Thursday 9am to 1pm and 2pm to 6pm

There were areas where the provider could make improvements. They should :

  • Implement an effective system of checks of medical emergency equipment and medicines taking into account the guidelines issued by the Resuscitation Council (UK).

11/07/2023 and 02/08/2023

During an inspection looking at part of the service

We carried out this unannounced focused inspection on 11 July 2023 with a further announced visit taking place on 2 August 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, the following 5 questions were asked:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained. There were areas where general cleaning needed to be improved.
  • The infection control procedures did not fully reflect published guidance, this was addressed by staff.
  • Staff did not know how to deal with medical emergencies. Appropriate medicines and life-saving equipment were not available. This was addressed by the provider.
  • The practice did not have effective systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes needed updating. Staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice recruitment procedures did not reflect current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • There was ineffective leadership and no systems to ensure continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Mr Osman Mohammed is in Bradford and provides NHS and private dental care and treatment for adults and children. The practice also offers evening urgent care via the 111 service.

The practice is not accessible to people who use wheelchairs. On street parking is available near the practice.

The dental team includes 1 dentist, 2 dental nurses and 2 receptionists. The practice has 2 treatment rooms, but only 1 is in use.

During the inspection visits we spoke with the dentist, 1 dental nurse and 2 receptionists. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday- Thursday 9am to 1pm and 2pm to 6pm

We identified regulations the provider is not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulation the provider is not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Take action to ensure the clinicians take into account the guidance provided by the College of General Dentistry when completing dental care records. In particular, recording a diagnosis of periodontal disease where applicable.

3 February 2020

During an inspection looking at part of the service

We undertook a follow up focused inspection of Mr Osman Mohammed on 3 February 2020. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We undertook a comprehensive inspection of Mr Osman Mohammed on 28 October 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and was in breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Mr Osman Mohammed on our website www.cqc.org.uk.

As part of this inspection we asked:

• Is it safe?

When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Background

Mr Osman Mohammed is in Bradford and provides NHS and private dental treatment to adults and children.

Due to the nature of the premises access for wheelchair users of those with limited mobility is restricted. Car parking spaces are available near the practice.

The dental team includes one dentist, one dental nurse and two receptionists. The practice has one treatment room.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

During the inspection we spoke with the dentist, the dental nurse and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday from 9am to pm

Friday from 9am to 12:30pm

Our key findings were:

  • Improvements had been made to the systems for managing the risks associated with the use of radiation. Further improvements could be made to the process for managing the risks associated with fire and hazardous substances.
  • Not all of the medical emergency kit was available as described in nationally recognised guidance.


28 October 2019

During a routine inspection

We carried out this announced inspection on 28 October 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was not providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Mr Osman Mohammed is in Bradford and provides NHS and private dental treatment to adults and children.

Due to the nature of the premises access for wheelchair users of those with limited mobility is restricted. Car parking spaces are available near the practice.

The dental team includes one dentist, one dental nurse and two receptionists. The practice has one treatment room.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection, we collected 29 CQC comment cards filled in by patients. This gave us a positive view of the practice.

During the inspection we spoke with the dentist, the dental nurse and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday from 9am to pm

Friday from 9am to 12:30pm

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. On the day of inspection not all medical emergency equipment was available.
  • Improvements could be made to the process for managing the risks associated with fire, the use of X-rays and hazardous substances.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider had an accessible complaints procedure.
  • The provider had suitable information governance arrangements.

We identified regulations the provider was not complying with. They must:

  • Ensure care and treatment is provided in a safe way to patients.

Full details of the regulation the provider was not meeting are at the end of this report.