This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Advanced Skin Limited as part of our inspection programme.
We did not speak directly to people who use the service during this inspection due to the risks associated with the COVID-19 pandemic.
People attend for appointments and day case procedures only. Prior to the inspection we provided the service with details to allow patients to share their experiences directly with the CQC electronically but we received no responses.
Our key findings were:
- The service had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced and was regularly reviewed and discussed with staff.
- The service had developed a programme of quality improvement through clinical and internal audits. These were used to monitor quality, make improvements and to provide quality auditable data. Annual reviews also took place.
- The service had been awarded three accolades between 2019/2020. One award nominated by a patient was ““Best Patient/Customer Transformation & Experience Award”.
- All staff fully understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised and transparent throughout the whole service.
We saw the following outstanding practice:
The service offered a skin care treatment for patients receiving acne treatment and felt the current brand of product used was not performing as required. The service therefore had developed and produce their own after care skin cream called ‘Dr Nicole Dermatology 3 in 1 cream ’. The cream is only available directly through the service and since the development in late 2019, patients have reported outcomes to be much more effective than previous treatments tried. Patients said the cream resulted in a reduction in acne flare and a calming effect on their skin helping to relieve patients’ symptoms after receiving inhouse treatment.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care