Background to this inspection
Updated
20 July 2018
Hunmanby Surgery is situated in the village of Hunmanby, three miles south west of Filey. They are a member of the Scarborough and Ryedale, Clinical Commissioning Group (CCG). Hunmanby Surgery provides services under a general medical services (GMS) contract with NHS England to approximately 4070 patients.
The surgery is housed in a single storey purpose-built accommodation offering access and facilities for wheelchair users. The practice website can be found at www.HunmanbySurgery.GPsurgery.net
The practice population includes a higher number of patients aged 65 plus which was above the national average.
Information published by Public Health England, rates the level of deprivation within the practice population group as six on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest. The higher the level of deprivation the more the demand on care is increased. Male and female life expectancy in the practice geographical area is slightly lower than the national average at 78 years for males, compared to 79 years nationally and 82 years for females, compared to 83 years nationally.
Practice opening hours are from 8 am to 6pm Monday to Friday. Extended hours appointments are offered on Tuesday between 6.30 pm to 8pm. Appointments with GPs at the practice are from 08.30 to 10.30, 15.00 to 16.40 and 17.30. When the practice is closed, patients are able to access out of hour’s services by telephoning NHS 111.
There is a single-handed GP, one urgent care practitioner, two full-time and one part-time practice nurse, one health care assistant and a phlebotomist all of whom are female. These are supported by a practice manager, assistant manager and an experienced team of reception/administration staff. The practice uses regular locum GPs on Monday, Wednesday and Thursday and to cover absences.
The practice provides family planning, surgical procedures, maternity and midwifery services, treatment of disease, disorder or injury and diagnostic and screening procedures as their regulated activities.
Updated
20 July 2018
This practice is rated as Good overall.
Hunmanby Surgery is a new registered single- handed practice and this is the first inspection of this service under this provider
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Hunmanby Surgery on 10 May 2018. This inspection was carried out under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence- based guidelines.
- Clinicians had access to appropriate information to deliver safe care and treatment.
- Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients to understand the care available to them.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use.
- Patient feedback on the care and treatment delivered by all staff was positive.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Ensure the recruitment policy is followed and references are obtained before employment commences.
- Ensure Fire risk assessment recommendations are completed.
- Improve the process for monitoring blank prescription pads in the clinical rooms and GPs bag.
- Improve the monitoring and risk assessment of medicines in the GPs bag.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice