Baldock Manor

Staff did not always interact with patients while they were on observation. Some patients felt that they were not involved with or did not understand their care plan. Patients told us that they were read their rights regularly, however some patients told us that their rights were not explained. Patients and carers we spoke with were generally positive about the service and felt they were treated with kindness, dignity and respect. We observed that patient care plans reflected their needs and most patients felt they had choice and control over their care. Staff felt that managers were supportive and told us they felt they could raise concerns. There was a freedom to speak up guardian available.