Bright Homecare

Updated 14 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one adult social care inspector.

Service and service type:

The provider is a domiciliary care agency. People receive a personal care service within their own home and this is regulated by CQC.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

What we did:

We spoke with four people using the service and one relative to ask about their experience of the care provided. Written feedback was received from two relatives and two care professionals following our visit.

We spoke with the registered manager and two staff members. We looked at two people’s care records, three staff files and other records relating to the management of the service.

Updated 14 March 2019

About the service:

Bright Homecare Ltd is a small domiciliary care provider. At the time of this inspection 10 people were receiving care and support from the service. The service supports older people, some of whom are living with dementia, in their own houses and flats in the community.

People’s experience of using this service:

• People and their relatives told us regular staff were provided. They said they received a consistently good service and people felt safe with the staff supporting them.

• Staff had completed safeguarding training. They understood their role and responsibility to keep people safe from harm.

• Medicines were managed safely when this support was required.

• Recruitment procedures were thorough and robust, with clear evidence of the pre-employment checks which had been carried out.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People told us they were treated with dignity and respect and said staff were polite, kind and caring towards them.

• People received personalised support from regular staff who knew them well. Staff supported people to retain their independence and to be involved in planning and reviewing their care where possible. This helped to ensure care was provided in accordance with people’s preferences.

• People, their relatives and staff could approach the registered manager if they had any issues or concerns. The service had a complaints procedure in place which explained how people could raise concerns or complaints.

• The registered manager operated a quality assurance system which included the completion of spot checks and audits. Feedback from care professionals involved with the service was positive.

Rating at last inspection:

This was our first inspection of the service following its registration with CQC in March 2018 and therefore the service has not previously been rated.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.