The Care Quality Commission

Archived: Intermediate Care at Home

1 Prince Albert Gardens, Grimsby, Humberside, DN31 3HT

Provided and run by:
Care Plus Group (North East Lincolnshire) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

23 August 2012

During a routine inspection

People that used the service told us that staff involved them in decisions about their support to ensure their wishes were respected. A relative we spoke with said staff were 'fantastic' and 'wonderful'. People that used the service told us that staff listened to them and that they were 'all pleasant' and 'acted professionally.'

People told us that staff were 'prompt and efficient' and that their timekeeping was generally good. People that used the service told us that staff had assisted them to regain their confidence and be as independent as possible.

People told us they felt safe using the service and that staff were "polite and considerate."

Feedback from people that used the service was very positive and confirmed staff involved and adopted a partnership approach with them to ensure people were actively involved in their support. People told us that staff took their concerns seriously. We saw that a person had recently commented in a survey that staff "listened to me and not told me what to do."